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F.A.Q.
This page answers the most frequently asked questions about the Hospitality Excellence Awards, their purpose, methodology, and use.
The Hospitality Excellence Awards are an independent recognition highlighting hospitality excellence as it is genuinely experienced by guests.
They focus on independent hotels and places of character, acknowledging consistency, care, and quality expressed through real guest experiences rather than commercial visibility or marketing claims.
Excellence is identified through the observation of guest feedback expressed across multiple platforms worldwide, over time.
Rather than rankings or automated scores, the Awards rely on a qualitative and human-centred analysis, looking for recurring signals of trust, satisfaction, and authentic guest experience.
There are no juries, panels, or expert submissions involved.
No.
Establishments do not apply for the Hospitality Excellence Awards.
There is no nomination form, no submission, and no request for consideration.Recognition emerges naturally from guest experience, observed independently.
Yes.
The Hospitality Excellence Awards are entirely free of charge.
There are no entry fees, subscriptions, commissions, or paid visibility options.The Awards operate independently of any booking platform or commercial system.
Awarded establishments may display the official Hospitality Excellence Awards badge on their website and communication materials.
The recommended method is to:
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download the official PNG badge,
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place it on the website (footer, about page, or awards section),
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and link it to the official Awards 2026 page for verification and context.
Detailed usage guidelines are available on the Use of the Award & Badge page.
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Yes.
An awarded establishment remains entirely free to:
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stop using the badge at any time,
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or request the removal of all references to the award.
Upon simple written request, any mention of the establishment will be removed from the official Hospitality Excellence Awards platforms within a reasonable timeframe.
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No.
While the Awards are founded within a cooperative ecosystem supporting independent hospitality, recognition is not conditional on any listing, membership, or affiliation.
The Awards remain fully independent from commercial platforms or networks.
For any questions related to the Awards, usage of the badge, or editorial information, you may contact: